Returns Policy

We are a small online store and hope to exceed all your expectations of the products you purchase, but if you are not completely satisfied with your purchase, you are welcome to return or exchange the product within 10 days of the date of delivery, with the necessary proof of purchase.

If the product is in its described condition 

• Please wrap the item(s) in their original packaging to prepare them for their journey back to us.
• We will arrange for a courier to collect the item(s) – please print the waybill that we send you.
• Once we are satisfied with the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.
• You will be responsible for all delivery fees (there and back) and a 10% handling fee of the order/item total.

If the product is damaged or faulty

• Goods received in a faulty or damaged condition will happily be exchanged or refunded via your original method of payment, free of charge
• Please send us a few photos of the item so we can improve on our service: info@acrestudio.co.za
• Wrap the item(s) in their original packaging to prepare them for their journey back to us.
• We will arrange for a courier to collect the item(s) – please print the waybill that we send you.
• Courier Fees are non-refundable

Upholstery Returns and cancellations

There is no option to cancel or modify custom (orders where the item has been made to order) orders, and special (development and or/once off items).

Return/Cancellation credits after 48 hours from date of sale will be issued in the form of store credit, less applicable restocking, delivery, and pick up fees.

All returns must be received in original condition and made within 15 days from delivery.

Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only.

Custom  orders

• Unfortunately, we do not accept returns of custom items.